Shipping policy

Shipping Policy

At Ash and Lacquer, every order is handcrafted with care. Please review our shipping policy before placing your order.

Processing Time

All press-on nail sets are handmade to order. Processing times vary depending on order volume and product customization. Estimated processing times will be displayed at checkout.

Please note that processing time is separate from shipping time.

Shipping Methods

We offer multiple shipping options so you can choose the service that best fits your needs.

Available shipping options include:

  • USPS Standard Shipping (default)

  • USPS Priority & Priority Express

  • UPS Ground and Expedited Services

  • FedEx Ground and Express Services

Available shipping methods may vary based on your location and will be displayed during checkout.

Shipping delivery times are estimates provided by the carrier and are not guaranteed.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Ash and Lacquer is not responsible for delays, lost packages, returned packages, or additional shipping charges resulting from incorrect or incomplete shipping information.

Lost, Stolen, or Missing Packages

Once your package has been accepted by the shipping carrier and marked as Delivered, responsibility for the shipment transfers to the customer.

Ash and Lacquer is not responsible for packages that are lost, stolen, damaged after delivery, or missing after the carrier confirms delivery.

If your package cannot be located after being marked as delivered, we recommend:

  • Checking around your delivery location.

  • Asking household members, neighbors, or your leasing office.

  • Contacting the shipping carrier (USPS, UPS, or FedEx).

  • Filing a claim directly with the carrier when applicable.

Shipping Delays

Ash and Lacquer is not responsible for delays caused by USPS, UPS, FedEx, weather conditions, holidays, carrier service interruptions, customs processing, or other events beyond our control.

International Shipping

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs agency.

Questions

If you have any questions about shipping or delivery, please contact us before placing your order. We're happy to help and will do our best to assist with any shipping-related concerns.